Last updated: August 2026
Information we collect
- Account details: name, email address and phone number when you register.
- Order information: shipping address, order contents and payment status.
- Communication: messages you send us via WhatsApp or email.
- Usage data: basic analytics about how the site is used, to improve your experience.
How we use your information
- Processing and delivering your orders
- Providing customer support and order tracking
- Personalising product recommendations and skin consultations
- Sending order updates and (with your consent) marketing offers
What we never do
We do not sell, rent or trade your personal information to third parties. Your payment details are handled securely by our payment processors and are never stored on our servers.
Data storage & security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. Data is retained only as long as needed to fulfil orders, comply with legal obligations, or resolve disputes.
Cookies
We use cookies and similar technologies to keep you signed in, remember your cart, and understand site traffic. You can control cookies through your browser settings; see also our cookie notice shown on first visit.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by emailing faitysbeautycosmetics@gmail.com. You can also opt out of marketing messages whenever you like.
Changes to this policy
If we update this policy, the revised version will be posted on this page with a new "last updated" date.
Still have questions? Track your order or email us at faitysbeautycosmetics@gmail.com.